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Walt Disney World Resorts > Disney's Polynesian Resort Disney's Polynesian Resort
Polynesian OverviewWaterfalls and lush gardens reflect the South Seas essence of this lavish Resort. Monorail service is available to the Magic KingdomŪ Park, just across Seven Seas Lagoon. This Deluxe Resort features two pool areas, white-sand beach, and a complete array of dining and recreational options. Polynesian Services and Amenities
Disney's Polynesian Resort Trivia
Disney's Polynesian Resort Hidden Mickeys
Reviews
Let me first start out by saying that I had gone to Disney World many times with my family when I was a kid/teen and we usually stayed at the Contemporary. My aunt would usually stay at the Poly and at that time I hated going there...it was weird and boring to me. I stayed at the Poly on my honeymoon and absolutely loved it! First of all the scenery is amazing. You've got the Hawaiian feel with the white sandy beaches, the trees, the Luau (Spirit of ALoha I think is the name). There are double hammocks to lay in, two pools for swimming, a cool slide, lots of activities like speed boats, funky looking bikes (I don't know what they're called), and others. It's so quiet and peaceful there. Inside the main building you have a couple of fantastic restaurants, a couple of gift shops, and more beautiful scenery. The staff at the front desk was very courteous and professional and, despite having several people in front of us at check in, the line moved very fast! The food was fantastic in the two restaurants that were there (Captain Cooks was being renovated when we were there in Oct 06). I would definitely recommend Kona Cafe. Even more so,I recommend you make reservations to go to the Spirit of Aloha dinner show...it was amazing! And guys, be sure to dance with you loved one! The only bad thing that happened to us while we were there was that part of the drop ceiling collapsed because the air conditioner was leaking on it. They promptly moved us to Concierge in the Hawaii building (which was awesome!) and we didn't have any problems. I would definitely recommend the Poly to couples/families who want a romantic atmosphere with great scenery and easy access to the monorail, buses or a short walk (5 minutes) to the TTC.
I have always wanted to stay at the Poly and we just returned from a 5 day stay. It was okay but not terrific. I'll start with the pluses. Valet parking and bell services were great and deserve an A+. Quick and efficient. Monorail to MK and Epcot was convenient. The lit torches along the walkway were very nice and viewing the water electric parade was cute, too. We had a nice view of the water from our patio. Negatives...we were in the building that starts with the letter "A" near luau cove and from what we can tell this building must be the hub for housekeeping carts for the entire complex. Lots of carts and lots of people standing around but rooms not getting cleaned till late in the day. I have never stayed in a WDW resort where the hallways were cluttered with carts, food trays, mattresses, etc. By dinner time the hall was clear. Our room was not well cleaned when we checked in complete with a used/wet washcloth hanging from the shower rod. The new decor is attractive. Loved having a refrigerator in the room but it was turned off when we checked in which created an odor when opened. The AC and ceiling fan were also not turned on when we checked in which was a real surprise considering the 90+ degree weather. We had drinks one night after returning from the parks in the lounge and found it to be not particularly clean either along with sticky glasses. Overall, I'm glad we tried it but it just wasn't the same standards we are used to when we stay at AKL, etc.
What happened to the service at the Polynesian? I've stayed there in the past and it has been great, but lately, it's really gone downhill. My room was not ready when I arrived at the 3pm check in time and I was told that it's not guaranteed to be ready at 3 - but anytime AFTER 3, likely closer to 5:30 p.m. What? I was not about to stand around waiting and had to speak to the manager to get into my room by 3:30. The bell staff is awful and stood around outside looking away when you needed help. You are better off parking yourself and managing your bags yourself. Also, when I inquired about the cute towel animals Disney is famous for, I was told that it's no longer a requirement for housekeeping staff to create those for guests. Only those that choose to make them will do so. Of course, my housekeeper chose not to. I thought that was one of the perks of staying in a deluxe hotel at a deluxe price - to have little magical things waiting for you at the end of a long day? My children were so disappointed. I think management needs to take a closer look at this property and step up the customer service training. Vist our Disney World® Reviews section for more reviews. Do you want to contribute to the Magical Mountain community? Do you have a story about an experience at Walt Disney World® or a Walt Disney World® Tip/Recommendation? Then head on over to our Walt Disney World® review submission page and submit your Walt Disney World® review today! Polynesian ReservationsClick here to contact our Disney Travel Planner, or self-book your reservation by clicking here. Polynesian TransportationThe Polynesian resort is the winner in the "Best in Transportation" category. Not only is it located on the Monorail just one stop away from the Magic Kingdom, but it is only a short walk away from the Transportation and Ticket Center. (TTC). From the TTC you can board the Epcot Monorail. There is also bus transportation from the Polynesian to Disney's MGM Studios and Disney's Animal Kingdom. No other resort has this convenience. Check In/Out3:00 PM / 11:00 AM Contact Information1600 Seven Seas Drive Lake Buena Vista, FL 32830-1000 Telephone: (407) 824-2000 Fax: (407) 824-3174
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