Magical Mountain Emporium Disney Store Policies
In this section of the Emporium you will find information about our general practices. If you have any questions or comments please contact us at orders@magicalmountain.net., or call our voicemail line at 407-891-0593.
Products for Sale Directly From Magical Mountain, LLC
Magical Mountain™ takes pride in offering the best price and selection of Disney and Universal merchandise on the web for the avid Disney fan. All of our orders are shipped promptly and packaged with care. All transactions on Magical Mountain™ are safe and secure with satisfaction guaranteed! Please note that the Magical Mountain Emporium is not affiliated with the Walt Disney Company or Universal Studios in any way.
Shipping and Handling - All shipping prices on Magical Mountain™ are for the continental United States. If you live abroad and would like to order from Magical Mountain™ please contact us or use the international shipping option on the Disney product page. Unfortunately we are not able to ship to APO or FPO addresses at this time. If you use an APO or FPO address your purchase will be cancelled with a full refund.
The actual charges show up only at checkout. Each item has it's own shipping charge associated with it. The charges are worked out to cover costs without making shipping charges a "profit center." Shipping is by priority/first class/media mail depending on the size and type of the item. If there is an overage charged on shipping and handling you will receive an immediate refund for the difference.
Most products will ship out within 48 hours of purchase. However if it is a speacilty item please be aware that orders might ship up to 7-14 days after purchase. All packages shipped within the United States are shipped via the United States Postal Service or Fed-Ex. All international packages are shipped via the United States Post Office and can not be insured or tracked. MagicalMountain.net is not responsible for any items damaged during international shipments. All packages are shipped to the address given to us at the time of sale, and if they are sent to an incorrect address Magical Mountain LLC is not responsible. It is up to the buyer to contact MagicalMountain.net if there is a change of address.
Shopping Service - Some items offered on the Magical Mountain Shopping Emporium are offered with our shopping service. Any items displaying the shopping service logo come directly from the Walt Disney World Resort or the Universal Studios Resort, and are picked up exclusivley for you in the park when you order them.
Magical Mountain will buy the the item and ship it to you. You will be charged the cost of the item plus a shopping fee and shipping/handling costs.
Please note that Note: Magical Mountain, LLC is an independent company offering this service. We are not associated in any way with the Walt Disney Company or the Universal Company.
Return Policy on Magical Mountain Shipped Products - Please contact us at within 30 days of your purchase if you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt by contacting us at orders@magicalmountain.net. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. If your purchase is older than 30 days we will not be able to help you with your return.Follow Magical Mountain on
What People Are Saying About Magical Mountain's Shopping Emporium
I will definitely be a returning customer because of you eagerness to help when it was necessary.
I recently purchased two Mickey Mouse trivets from your company and wanted to write to thank you for making it a very easy international transaction.I received an email from your company letting me know that the parcel had been shipped on Saturday 16th August and it arrived safely with me on Thursday 21st. Many items I order from the UK don't arrive that quickly, and I wanted to express my thanks to you and your team for making my first international order so simple. I look forward to placing more orders with you in the future.
The item already arrived yesterday! Thanks so much for shipping this so quick, so it is right in time for the Birthday!! Always nice again to do business with you! :-) Thank you, have a great day and best wishes
You folks are really on top of things I got the package the day after I emailed you.
I just wanted to let you know how much i appreciate you making sure i got the headcover in time. I really really appreciate it more than words describe. It is the perfect gift with the perfect service, and that is more than i can say for 99% of online retailers. I now know where to look whenever my girlfriend needs something else Disney related!
Disney and Universal Products For Sale From Magical Mountain's Affiliate Partners
Magical Mountain™ is committed to bringing you the best the internet has to offer on theme park products, even if we do not have them ourselves. We have partnered with numerous online retailers to give you the best choice in theme park products possible.
The products provided by our affiliate partners are the sole responsibility of the affiliate or third party. Magical Mountain simply acts as a venue for the third party to sell, and will not be held liable for any products that a third party sells through the Magical Mountain Shopping Emporium.
